When you book equipment on our website the product(s) are automatically taken offline and this stop anyone else booking them.
For certain bookings a booking fee will NOT be required, schools, nursery groups, council events, regular customers however the same cancellation terms will apply to all orders and a minimum 25% will be payable to cancel or transfer any booking.
If we request a booking fee this is to reserve your party/event date, time and product(s). The hirer shall pay to First Class Leisure a 25% non-refundable booking fee deposit within 24-48 hours of making the booking
If you cancel your booking then we lose out and we will be out of pocket because we could have hired the product(s) to someone else or someone else could have booked them online.
We charge a booking fee to cover our admin and overhead costs we pay and to avoid our loss of earnings..
The hirer fully understands that First Class Leisure WILL NOT chase any booking fees and will only hold the equipment for the exact period stated, we do get very busy and do not have the time to chase.
If the booking fee requested is NOT paid on time, then the product(s) will go back on line and the date and times will no longer be available, you will then need to contact us or make a new booking.
Please note we do not hold equipment and dates whilst you are awaiting and confirming guest numbers at your event.
Beware of companies not asking for a booking fee upfront, ask yourself will they turn up on the day or are they a professional run fully tax declared company, your booking fee offers security and peace of mind.
If you book equipment on our booking system and fail to tell us you no longer require (wasting our time) this will result in the venue address/telephone numbers/email address being black listed on our system.
We treat all our customers fair and do expect customers to respect our booking system and our terms and conditions agreed. We never let customers down and always communicate from start to finish.
Please note, cancelling a booking with us because you have found a cheaper price is not an acceptable cancellation reason, we don’t offer ‘cheap' or need to match cheap prices because most of these cheaper companies operate part time, may not be declaring income, may have no Insurance and cut corners on safety.