TO CANCEL YOUR BOOKING PLEASE CALL 07779484151
EMAILS, TEXTS MESSAGES OR VOICE MAILS WILL NOT BE ACCEPTED
Our cancellation policy and terms below apply to all bookings - please read.
If you are unsure of any of the cancellation terms please contact us Immediately or before making a booking.
When completing the online booking form you will be asked if you agree to our terms and conditions of hire Including our cancellation policy.
We understand that it is sometimes necessary to cancel your booking, this is no problem but our cancellation policy will apply, as stated at the time of booking. Our cancellation policy applies to all bookings, in line with our terms and conditions of hire.
Cooling Off Period: If you (the customer) wish to cancel your booking for any reason or simple change of mind then this is fine, the cancellation needs to be done quickly or within the 24 hours of making a booking. We cannot offer the cooling off period on late bookings/short notice bookings less than 3 days before the event date.
Cancellation by First Class Leisure for reasons totally out of our control, then a full refund will be given. If First Class Leisure cancel your booking for safety reasons or adverse weather conditions then we will Issue you a credit note allowing you (the customer) to rebook at a later date. Refund of monies will only be issued by way of credit note allowing the hirer to rebook for another date.
Cancellation fees: All booking fees paid are non refundable. If no booking fee has been paid then a 25% cancellation charge will apply on ANY cancellation. ANY cancellation less than 7 days before the event day will be subject to a 50% charge. ANY cancellation less than 24 hours before the event date will be charged the full hire charge, these charges are non negotiable.
Please note: We can tell genuine customers, so if we receive a booking but the customer had no real intention of making a booking with us or if you book equipment for the purpose of testing our booking system/website for the intention of trying to see how our system works/operates you be charged a £50 cancellation fee for wasting our time and stopping anyone else booking equipment/date you have booked.
Our website is a live 24/7 online booking system diary, so when you have booked equipment on our website for your event this then means the equipment/date is allocated to you, it also stops other customers from booking the equipment and also means we turn customers away for equipment already booked out.
You should only book equipment on our website if you are 100% sure the equipment required is correct and your event date, venue and your event times are confirmed.
Please note, we do not hold equipment pending the weather and we do not hold equipment whilst you are deciding on guest numbers or for a venue to be confirmed.
Bad Weather Cancellation: If you wish to cancel your booking due to bad weather/adverse weather conditions (only on the event day) you will lose your booking fee. Cancellation by the hirer due to any reason other than bad weather will incur our cancellation fees and will be calculated on the amount of time/notice given.
Bad weather cancellation with no indoor facilities after the 25% deposit has been paid, may be charged 50% of the remaining balance due or 75% of the fee (depending on the item(s) ordered and terms stated at the time of booking on our booking confirmation) if no booking fee has been paid a minimum 25% cancellation fee is payable. Most of our equipment can be used Indoors and It is our discretion that some items may not be accepted for cancellation and may be charged in full. Sometimes we may be able to offer substitute items (to the same value) this however depends on our stock availability, your venue floor space and height clearance inside the venue.
Transfer Your Booking: To transfer a booking to an alternative date you must call us first to check the date/time slots are available and we require a minimum of 28 days notice, otherwise you will lose your booking fee. If the transfer request is within 28 days we will transfer the booking fee to the new date free of charge (pending availability). If we have agreed/already agreed a booking date transfer and for any reason you request to cancel the new booking date, then the full hire charge is still payable and non transferrable.
We treat all our customers fair and do expect customers to respect our booking system and our terms and conditions agreed. We never let customers down and always communicate from start to finish.
Cheaper Price Cancellation: Cancelling a booking with us because you have found a cheaper price is not an acceptable cancellation reason, very annoying and wastes our time, we do not need to match cheap prices because most of these cheaper companies operate part time, may not be declaring income, may have no Insurance and cut corners on safety.
If you book equipment on our website booking system and fail to tell us you no longer require (wasting our time) this will result in the venue address/telephone numbers/email address being black listed on our system.
See also First Class Leisure Terms & Conditions and Booking Fee Terms
Our cancellation terms are for the purpose of First Class Leisure customers only and are not to used in conjunction with any other company or copied in any way without our written consent © FirstClassLeisure.co.uk